Terms & Conditions

Booking & attendance

I deliberately keep class sizes small to ensure a high standard of learning; this almost always means turning people away as the course books out.
A lot of love and resources go into preparing each lesson and I secure a space for everyone who has booked.
As a result, if you miss a class I cannot offer a refund. For the same reasons I cannot offer pro-rata or drop-in rates.
I will strive to always run the class but if for some reason I have to cancel the class I will refund it in full.
If you can't attend a class you've booked, I'll email you any classwork and homework tasks so that you can catch up with the group. If you have to miss several classes I will offer you a 20 minute catch-up session online for no extra charge.

My classes are a judgement-free zone. I encourage experimentation, learning, and most importantly, having fun!
Please arrive on time to get the most out of your session. I'll do my best to catch you up if you're running late, but some activities might be time-sensitive.
If at any point you feel uncomfortable, under-confident or dissatisfied for any reason at all, please let me know as soon as possible so we can figure out how to support you better.
An important part of language learning is feeling out of your comfort zone and not understanding everything at first; please be open to learning from others that are further ahead of you and being patient with those that are further behind – there will inevitably be a mix of ability levels in any given group!

Please purchase a copy of Collins Italian Grammar and Practice and bring a notebook along to class. I will provide all other necessary materials. If you need to bring anything specific, I'll let you know in advance.

Your safety and comfort are my number one priority. Please inform me of any allergies, health/mobility concerns, or any learning difficulties before the class.
Please follow all safety instructions given during the class, especially when using any potentially hazardous materials or tools.

Feel free to take photos of your Italian work and share them on social media. If you do, I'd be so chuffed if you could tag Italian with Hannah ;)
I might take photos during the class for promotional purposes or just to show off to my friends. If you'd prefer not to be in any photos, just let me know.

By booking a class, you're agreeing to these terms and conditions. If you have any questions, please don't hesitate to ask.